Privacy Policy

What we collect

• Account details: your name, email, password (stored only in scrambled form), mobile number if you give it, and your language.
• Booking details: services, dates and times, addresses and stops, notes, access notes such as gate codes, prices and payment status.
• For businesses: profile, photos, service menu, working hours, the payment usernames you choose to show (such as Venmo or Zelle) and your subscription. Card details are handled by Stripe; we never see or store them.
• Technical details: sign-in cookies, IP address and basic logs, used to keep accounts safe.

How we use it

We use this information to run the service: to send your request to the business you chose, show bookings on its calendar, and send confirmations, reminders, receipts and payment links. We also use it to keep accounts secure, answer questions and fix problems. We do not sell personal information and we do not show ads.

Text messages (SMS)

If you agree, we send text messages about your bookings: requests, price offers, confirmations, changes, reminders and payment links. Businesses get texts about new requests and replies from their customers. How often depends on your bookings. Message and data rates may apply. Reply STOP to stop, START to start again, or HELP for help. You don't have to agree to texts to book.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. The sharing described below excludes text-messaging opt-in data and consent; this information will not be shared with any third parties, other than the companies that deliver our messages for us.

Who sees your information

• The business you book with sees your name, contact details, booking details and the places you saved. Access notes are shown to the business for confirmed bookings.
• Companies that help us run the service, only for that purpose: hosting (Microsoft Azure), text messages (Twilio), email delivery, address suggestions (Geoapify, which receives only what you type in an address box) and subscription payments for businesses (Stripe).
• Authorities, when the law requires it.

We never sell or rent personal information.

How long we keep it

We keep your information while your account is open. Booking records and receipts are kept so the business has its records. Copies of messages we sent are deleted after 90 days. You can ask us to delete your account and data at any time.

Keeping it safe

Connections are encrypted (HTTPS), passwords are stored scrambled, each person sees only their own bookings, and sign-ins and data exports are logged. No system is perfect, but we work to protect your information and will tell you if a breach affects you.

Your choices

• See and change your details in Settings.
• Stop texts at any time: reply STOP, or turn them off in Settings.
• Ask for a copy of your data or for it to be deleted by emailing support@userounder.com.

Children

Rounder is not meant for children under 13, and we don't knowingly collect information from them.

Changes to this policy

When we change this policy we'll update it here and change the date at the top. If a change is important, we'll tell you by email or in the app.

Contact us

Codebooks Solutions LLC
Email: support@userounder.com